Customer Service Advisor

📋 Description

• Deal directly with customers via letter, email and telephone to meet service requirements.
• Meet standards or deadlines with minimum support.
• Complete high levels of workload in line with indicators and Subsidy regulations.
• Coach and mentor junior staff/colleagues.
• Share best practice and lead update sessions to wider team.
• Maintain knowledge up to date through publications and training.

🎯 Requirements

• Experience using Northgate / Academy / IBS (Civica) systems.
• Proven problem solving skills.
• Good customer service and communication skills.
• Working knowledge of Housing Benefits / Council Tax.
• Delivers under pressure with a flexible approach to work.
• IT competent.

🎁 Benefits

• Private Medical Cover for employees (option to add family).
• 25 days paid holiday with option to buy/sell.
• 4x basic salary life assurance.
• Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• LinkedIn Learning access for all colleagues.