Senior Manager - Customer Success

📋 Description

• Drive key CS KPIs such as account health, CSQLs, Renewal Rates
• Execute, measure & monitor customer success strategy and methodology for the region including
• Hire, develop and retain a team of high performing Customer Success Managers, including at senior
• Represent Coursera as an executive sponsor and build relationships with key customers, including
• Collect product feedback and influence the product roadmap and go-to-market strategy
• Manage and/or own key aspects of customer advocacy & customer marketing for your territory

🎯 Requirements

• 12+ years of Customer Success experience and 5+ years of experience leading teams
• Proven experience in driving revenue performance (adoption, retention and growth)
• Strong executive presence with ability to develop deep C-suite relationships incl. within complex
• Excellent communication skills with the ability to articulate a vision and strategy to motivate
• Analytical problem-solving skills to assess customer performance and define strategies to influence
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

🎁 Benefits

• Global, distributed team with collaboration and complex problem-solving
• Virtual hiring and onboarding experience to join from anywhere