Technical Support Specialist

📋 Description

• Serve as first point of contact for technical support communications via email and online chat
• Diagnose and resolve issues in Greenhouse Suite; escalate as needed for timely follow-up.
• Grow product knowledge through training and hands-on practice.
• Support continuous product and process improvements.

🎯 Requirements

• 2+ years in customer-facing roles on email and live chat; live phone/video is a bonus.
• Experience using Zendesk.
• SaaS experience.
• Strong problem-solving and analytical skills; effective written and verbal communication.
• Ability to learn quickly and work with autonomy in a collaborative environment.

🎁 Benefits

• Competitive benefits package including medical, dental, vision; life insurance; mental health
• US-based employees receive disability coverage, 401(k) with match, holidays, paid time off, and
• Remote-first culture with optional U.S. and international office spaces.