Job Description
The best CMMS for healthcare maintenance professionals.
Inside Account Manager
About Us:
At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare, and we’re proud to serve over 1,300 hospitals with some of the largest networks in the country – including Atrium Health, UPMC, Yale New Haven, SSM Health UNC Health, and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020, FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning, and we’re looking for talent that wants to make an impact. If you’re looking for a fast-paced, innovative community with a team focused on collaboration and empowerment through technology, we encourage you to get in touch.
Your role:
As an Inside Account Manager, you will be the primary point of contact for our customers, engaging with them daily to build strong relationships and drive business growth. You will work closely with Outside Account Managers to expand sales within existing accounts, introduce new product offerings, and ensure customer satisfaction through efficient and responsive service. This role is ideal for a high-energy, detail oriented, and results-driven professional looking to grow their career in a fast-paced, customer-focused environment.
Your responsibilities:
Sales & Account Growth
- Build, develop, and retain customer relationships to support a high-performance sales team in the healthcare SaaS space.
- Expand sales within existing accounts by identifying upsell and cross-sell opportunities.
- Roll out new product offerings and educate customers on features, benefits, and value.
- Make outbound sales calls to expand customer base and drive revenue.
- Analyze account sales data, forecast trends, and promote strategic sales initiatives.
Customer Engagement & Service
- Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
- Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs).
- Manage customer requirements, including quote follow-ups and proactive order expediting.
- Collaborate with Implementation Teams to optimize project success.
- Quick-thinking with ability to demonstrate solutions virtually.
- Some after-hours and weekend support as needed to maintain service excellence.
Operational Efficiency
- Review internal work processes to ensure compliance with quality standards and suggest improvements.
- Offer practical, creative alternatives to increase order success and improve margins.
- Maintain accurate records and manage your book of business through CRM tools and pipeline management.
Skills & Qualifications
Required Skills
- 3-5 years selling SaaS solutions
- Strong relationship-building and problem-solving abilities.
- High energy, sense of urgency, and accountability.
- Attention to detail and willingness to dive deep into customer history.
- Excellent verbal and written communication skills.
- Ability to work cross-functionally with internal teams to achieve shared goals.
- Proven closer with history of high win rate.
- Proficient in Microsoft Office and CRM platforms.
- Adaptable to a fast-paced, evolving environment.
Preferred Qualifications
- Proven experience in account management or inside sales.
- Healthcare Technology sales experience a plus.
- High level of business acumen and strategic sales thinking.
- Ability to sell to multiple buyer levels within all sizes of customers.
- Knowledge of product offerings, pricing strategies, and competitive landscape.
What you’ll bring to the team:
- Integrity in all business dealings.
- Strong time management and organizational skills.
- Ability to uncover, develop, and close sales opportunities.
- Effective communication and relationship-building skills.
- Commitment to continuous improvement and customer experience excellence.
- Ability to travel to customer sites, participate in tradeshows as needed.
Work Location:
Remote. Estimated 5% travel
Compensation:
The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The total compensation is expected to fall within the range of $140,000 to $200,000 per year.
Our Values:
- Customer inspired.
- Solutions-first.
- One team.
- Impactful experts.
We look forward to hearing from you!
Don’t meet all the requirements? We’re all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others - APPLY ANYWAY! Learning and experience isn’t a one-way path, if you believe you have the background needed to make an impact in this role, we’d love to hear from you.
FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.
