Assistant Customer Services Manager - Softlines

📋 Description

• Lead and manage the Customer Service team.
• Ensure timely and professional handling of customer inquiries, quotations, orders, and service
• Maintain high levels of customer satisfaction and customer retention.
• Build strong relationships with key customers.
• Monitor monthly revenue performance by customer, service line, and business unit.
• Prepare weekly and monthly revenue reports.

🎯 Requirements

• Bachelor's degree in Business, Science, Marketing, or related fields.
• Minimum 5 years of experience in Customer Service, Operations, or Business Support.
• Minimum 2 years of people management experience.
• Strong analytical, communication, and leadership skills.
• Good command of English.

🎁 Benefits

• Opportunity to work in a leading global laboratory and life sciences company.
• Exposure to regional finance operations and international stakeholders.
• Dynamic, professional, and collaborative working environment.
• Clear career development opportunities within finance and controlling functions.
• Competitive compensation and comprehensive employee benefits package.