Job Description
Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Senior Product Manager – Shaping World Class Customer Experiences at Evri
Ready to lead products that impact millions of customers across the UK, every single day?
At Evri, customers sit at the heart of everything we do. As we continue our shift to a truly product centric organisation, we’re investing in the people and practices that allow great product thinking to thrive. Our Product teams partner closely with Technology, Design and the wider business to solve real customer problems and drive meaningful outcomes.
Join us as a Senior Product Manager - Customer, where you’ll play a pivotal role in shaping and delivering products that connect Customers, Clients and Couriers through seamless, intuitive and self serve digital experiences.
This is a key leadership role within our Customer & Client pillar, supporting the Principal Product Manager and guiding product teams to deliver against strategic goals while continuously improving the end to end customer journey
This is a remote role with travel when required.
What you’ll be doing
As a Senior Product Manager at Evri, you’ll own and lead complex, high value products from discovery through to delivery and beyond. You’ll combine deep customer understanding, data driven insight and strong commercial awareness to shape strategy, prioritise roadmaps and deliver outcomes that matter.
You’ll work closely with engineering, design, data and operational teams, acting as a subject matter expert for your product stream while also coaching and supporting Product Managers within your area
Your focus will always remain firmly on the customer – understanding their needs, frustrations and behaviours, and translating these insights into clear product direction and measurable results.
Responsibilities
- Support the Principal Product Manager in shaping strategy for the Customer product pillar.
- Define and own a clearly prioritised, outcome led product roadmap and communicate it effectively to stakeholders.
- Lead complex products across the full lifecycle, from discovery and experimentation to launch, optimisation and retirement.
- Ensure product OKRs are met and aligned to wider value stream and company level objectives.
- Champion continuous discovery and continuous delivery, using user research, experimentation and analytics to validate ideas.
- Use product data and insights to track performance, inform decisions and demonstrate impact.
- Act as a subject matter expert for your value stream, with a strong understanding of customers, competitors, market trends and technology.
- Collaborate closely with Engineering and Design to ensure consistency in user experience, architecture and delivery principles.
- Support and coach Product Managers, helping them grow capability, confidence and ownership.
- Communicate clearly and confidently with senior stakeholders, tailoring messages to technical and non technical audiences.
- Contribute to building a high performing, customer obsessed product culture.
Interested? Here’s what you’ll need to be successful:
- Proven experience as a Senior Product Manager delivering complex, customer facing digital products.
- Strong experience working in a product centric, agile environment with cross functional teams.
- A customer first mindset, with hands on experience in user research and customer engagement.
- Confidence using data to guide decisions, prioritisation and performance measurement.
- Experience defining and delivering against product OKRs and strategic objectives.
- Ability to manage and communicate a product roadmap with clarity and impact.
- Strong stakeholder management skills, including presenting to senior leaders.
- Experience supporting, mentoring or leading other Product Managers.
- Naturally curious, analytical and outcomes focused, with a bias for action.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building an inclusive, diverse workplace where everyone can bring their whole, authentic selves to work. We focus on removing barriers, creating opportunity and ensuring every colleague feels valued for who they are and what they bring.
We are Evri. Where everyone is welcome. We’re excited about what’s next. Let’s deliver it together.
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it. Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
Originally posted on Himalayas
