Also available on
Job Description
📋 Description Handle queries from Buyers and Sellers via chat, email, phone, and social media. Mediates disputes between buyers and sellers and resolves issues promptly. Collaborates with Sales and Experts to improve customer experience. Provide delightful service to maintain trust and retention. 🎯 Requirements Professional level Japanese and English communication skills. 1 to 4 years of experience in CS or related roles. Strong analytical and critical thinking abilities. Ability to switch between multiple channels (phone, email, chat). Willingness to commute to Lisbon office at least 2 days/week. Available to work 40 hours per week and some weekends. 🎁 Benefits Annual Gross Base Salary: 18,000€ – 23,000€ depending on level/experience. Health Insurance from day 1 (incl. dental). Work From Home Allowance to help with monthly bills. Commuting between home and office covered. Office in central Lisbon; hybrid work setup.
