VIP Account Manager LATAM

📋 Description Build proactive, personalized relationships with allocated VIP players in LATAM Serve as main point of contact for customers; assist with responsible gaming, bonuses, revenue, and Provide end-to-end hosted service including issue resolution, relationship and hospitality Coordinate with hospitality team for events and customer attendance Escalate as needed and use feedback to improve product/marketing teams Drive growth and revenue while maximizing player retention and loyalty 🎯 Requirements 1-3 years' experience managing VIPs in online gaming or similar Native Portuguese speaker Fluency in English Proven track record of customer revenue analysis and reporting Outstanding relationship management skills Ability to work independently and know when to escalate 🎁 Benefits Competitive salary Regular bonus and healthcare support ShareSave scheme and development opportunities Wellbeing support and other perks