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Job Description
📋 Description Engage and delight buyers and sellers by solving complex challenges. Resolve disputes and complaints across chat, email, phone, and social media. Mediate between customers to find solutions that work for both sides. Collaborate with Sales, Experts, and other departments to improve customer experience. Provide clear, patient, empathetic support and maintain high service standards. Work around 40 hours per week with a hybrid schedule in Lisbon. 🎯 Requirements 1 to 4 years of direct Customer Service or related experience. Professional German and English speaking and writing skills. Strong communication, analytical, and problem-solving abilities. Experience with live channels is highly valued. Ability to switch between channels like phone and email quickly. Willingness to commute to Lisbon office at least 2 days/week and work some weekends/public holidays. 🎁 Benefits Annual Gross Base Salary: 18,000€ - 23,000€ depending on level and experience. Health Insurance from day 1 (including dental), hospitals and wellness network. Work From Home Allowance to aid monthly expenses. Commuting coverage between home and office. Office in central Lisbon with hybrid working model.
