Customer Service Representative - Romanian and English (Interim)

📋 Description

• Handle inquiries via chat, email, phone, and social media.
• Mediate disputes between buyers and sellers to reach a win-win solution.
• Provide timely, accurate resolutions and maintain high CS quality across channels.
• Collaborate with Sales, Experts, and other teams to improve the customer experience.

🎯 Requirements

• 1 to 4 years in Customer Service or Content Moderation.
• Professional Romanian and English speaking/writing skills.
• Strong communication and analytical thinking.
• Experience with Live Channels is highly valued.
• Willing to commute to Lisbon office 2 days/week; available for 40 hrs/week; weekend/public holiday

🎁 Benefits

• Annual Gross Base Salary: 18,000€ - 23,000€ depending on level and experience.
• Health Insurance from day 1 (including dental).
• Work From Home Allowance to help with monthly bills.
• Commuting covered between home and office.
• Office in central Lisbon; hybrid working model.