North AmericaFull TimeCustomer Support
Remotely
customer servicesalesforceaccount managementai toolsgoogle workspace
Job Description
📋 Description
- Drive Customer Outcomes and Adoption by aligning customer priorities to measurable goals using G2
- Monitor adoption, sentiment, and health signals; forecast renewal health and document mitigation
- Lead discovery, challenge customer strategy when needed, and communicate ROI clearly.
- Partner with Account Managers on coordinated retention/growth strategies and flag expansion
- Build trusted relationships with executive sponsors and day-to-day stakeholders.
🎯 Requirements
- 4+ years in Customer Success, Account Management, or consultative sales in a customer-facing SaaS
- Track record influencing retention, expansion, adoption, or net revenue retention
- Experience with executive stakeholders and complex accounts; strong discovery/presentation/writing
- Comfort turning data into action; experience leading EBRs or strategic planning sessions
- Proficiency with Salesforce, Google Workspace, and CS platforms; experience with AI tools for
