Part Time Backup Care Support Specialist

📋 Description

• Deliver a delightful, responsive experience to Wellthy members navigating Back Up Care (BUC).
• Serve as first line of support across email, phone, live chat, and Intercom.
• Triage, inform, and resolve issues using available systems and knowledge resources.
• Escalate to a BUC Specialist when active care sourcing or policy judgment is needed.
• Surface recurring pain points to leadership for root-cause fixes.

🎯 Requirements

• 1-3 years in front-line member support or customer service.
• Experience in healthcare, caregiving, or benefits administration preferred.
• Associate degree or equivalent required.
• Remote work experience; strong internet and distraction-free space.
• Proficiency with macOS, GSuite, Slack, Zoom, 1Password, and Intercom.
• Comfort with emerging tech and AI tools to improve resolution speed and accuracy.

🎁 Benefits

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement with company matching contributions.
• Mental health benefits.
• Paid vacation and sick/caregiving days; generous parental leave.
• Professional development opportunities.