Customer Success & Support Representative

📋 Description Own post-sale customer relationships Answer inbound calls and emails, enter orders the same day Handle warranty and order issues, resolve quickly Outbound calls to onboard and win back accounts Maintain up-to-date customer data and logs 🎯 Requirements Night-shift, US-hours, 2+ years Outbound calling experience for retention/win-back US customer service experience, 2+ years Phone-tested English, 7:00am-4:00pm US Pacific Home office with reliable internet CRM experience (HubSpot ideal) 🎁 Benefits Profit-share bonus up to 20% 13th month pay PTO 15 days/year Floating holidays for PH team Separation payout; PTO rollover options