Job Description
📋 Description Drive retention, expansion, and advocacy across strategic accounts. Lead executive-level client partnerships and mitigate strategic risks. Quantify ROI and communicate value across the customer lifecycle. Act as trusted advisor on advanced use cases and CS best practices. Cultivate executive-level relationships and align to senior priorities. Collaborate cross-functionally to identify opportunities and risks. 🎯 Requirements Over 10 years in Customer Success with strategic account management. 3+ years managing >$1M ARR accounts. Expert CS practices, mentoring, and coaching skills. Experience with complex, enterprise products and executive storytelling. Clear track record with C-level engagement and ROI at scale. 🎁 Benefits Base salary $150,000 - $175,000 USD Annual bonus eligibility and equity program Fully covered medical premiums, remote work options, 401(k) $10,000 lifetime fertility stipend and global coworking access Recharge Holidays and growth opportunities
