Mid Market Customer Success Manager

📋 Description Lead strategic implementation of Harvey into client workflows Enable end users to adopt Harvey and leverage AI features daily Manage 40+ mid-market client relationships with a consultative approach Design scalable processes, playbooks, and auto workflows for mid-market strategy Monitor adoption, benchmarks, and ROI to drive client success Foster advocacy and engagement to expand Harvey adoption 🎯 Requirements Experience in legal or SaaS with high-volume client management Strong communication and strategic planning skills Ability to prioritize tasks and manage demanding customers Team player with empathy, motivation, and collaboration Experience with Salesforce and Catalyst preferred but not required 🎁 Benefits Role offers growth in a fast-scaling company Opportunity to shape workflows and product impact