Technical Support Engineer

📋 Description Provide high empathy and ownership to customers using Box, exceeding expectations Support via text-based ticketing, with remote investigations and online tech explanations when Investigate product issues across product, network, desktop, API, and SDK areas Reproduce issues in test environments, analyze logs, and identify root causes Communicate complex issues clearly to customers, both in writing and verbally Report issues to product development and contribute to product quality improvements 🎯 Requirements API, third-party integrations, and network troubleshooting experience (HAR, Fiddler, Wireshark) Hands-on SQL/log querying in BigQuery or Google Cloud Logging to extract data and identify root Excellent Japanese business communication (reading/writing and high-level spoken tech explanations) 3+ years enterprise technical support experience (ideally 5+) Ability to work in a fast-paced environment, adapt to changing requirements, and drive Strong project management and initiative to improve customer experience and team operations 🎁 Benefits Not specified in provided data