Customer Service Representative - India

📋 Description Provide exceptional support to patients via phone, email, chat, and SMS Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and Guide patients through the telehealth experience with empathy, professionalism, and accuracy Escalate clinical questions appropriately while maintaining patient confidence Coordinate with Clinical, Operations, Sales, and Patient Success teams to resolve complex issues Document every interaction accurately within our CRM and patient management systems What You’ll Look For 2+ years of experience in Customer Service, Patient Support, or Customer Experience Experience supporting customers remotely (phone, chat, and email) Professional-level English communication skills (written and verbal) Strong problem-solving skills and the ability to remain calm under pressure Highly organized with excellent attention to detail Comfortable handling multiple conversations and priorities simultaneously Nice to Have Experience in telehealth, healthcare, healthtech, wellness, or SaaS Experience supporting subscription-based businesses Familiarity with HIPAA or healthcare privacy standards Experience with Slack, Dialpad, Intercom, or similar support platforms Experience working in startups or high-growth companies Comfortable using AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity and customer