Job Description
📋 Description Lead onboarding sessions and platform walkthroughs for new customers to drive activation Provide proactive support across channels to reduce churn and grow account value Document bugs and feature requests for Product/Engineering teams Navigate compliance and security requirements for regulated industries Maintain CRM/ticketing records to ensure a single source of truth Monitor CSAT, NPS, and retention to improve the customer experience 🎯 Requirements 2+ years in technical support or customer success in SaaS/software Hybrid work style; can balance onboarding sessions with reactive support Able to explain complex tech to non-technical users with commercial insight Curious to master multiple software platforms and stay updated on MarTech trends Problem solver who focuses on long-term solutions 🎁 Benefits Hybrid work model with access to office locations Career growth opportunities and professional development Inclusive culture and diversity programs Generous paid time off and comprehensive benefits
