Job Description
Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you. Service Dispatcher, Medium Voltage Remote, US WORK AUTHORIZATION Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa-tied employment authorization are also not eligible. This position is open to candidates located within the continental United States only. AI-GENERATED APPLICATION MATERIALS We review all resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation, including AI-written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience. RECRUITMENT FRAUD NOTICE All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to [email protected]. PURPOSE OF THE POSITION The Service Dispatcher, Medium Voltage is responsible for the ordering of service parts, scheduling field service labor, and submitting manufacturer warranty claims within the defined service response time for all Medium Voltage service repairs. PRIMARY DUTIES / RESPONSIBILITIES • Assigns service repair activities to SMA field resources and external Medium Voltage service providers via the Salesforce Planning Board, based on availability and customer or case priority level. • Reviews stock locations and communicates logistics options to Medium Voltage repair providers, ensuring warranty claims and escalations are completed with the MV manufacturers used by SMA. • Monitors and adjusts service case priorities based on customer account status or service contract. • Monitors dispatch queues for new service cases, then aligns parts and field resources to meet customer service repair activity within the defined service level. • Monitors existing service cases for key customers and service contracts to ensure end-to-end delivery times and milestones are met, taking proactive action with other SMA groups as needed to meet service level commitments. • Ensures Medium Voltage issues reported by customers have been escalated to MV manufacturers before planning service repair activities. • Provides backup support for the dispatching of field service activities and parts. • Performs quality control of dispatched service cases from the Regional Competency Center technical team to ensure customer needs are met, field service resources are prepared for repairs, and manufacturers have been notified of the failure. • Responsible for communication and alignment of customer availability with the SMA repair plan. • Verifies all service repairs receive a properly completed Service Report with the details required by MV manufacturers and SMA Supplier Quality. • Other duties as may be required or assigned. REQUIRED QUALIFICATIONS • Associate’s degree in business, logistics, or a technical field, or an equivalent combination of education and experience. • Experience with customer service ticketing systems. • Proficiency in the English language, both written and verbal. • Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel. • Strong verbal and written communication skills. • Attention to detail and a high level of accuracy. • Ability to resolve operational complications and think outside of the box. PREFERRED QUALIFICATIONS • Experience working with field service teams. • Experience in the renewable energy, Medium Voltage, or energy distribution industries. • Knowledge of customer service principles and practices. • Knowledge of SMA’s product line. • Spanish and/or German language skills. REQUIRED TRAINING Training will be provided upon hiring in the following areas: • Basic Medium Voltage training. • SAP system and Salesforce ticketing system training. • End-to-end process training. OTHER SPECIALIZED SKILLS • Ability to effectively discuss and present logistics principles to an audience. • Ability to work effectively and independently in a remote team structure. • Extent of responsibility: Regional. • Required language proficiency: English. WE OFFER • Compensation: $30.00 to $31.20 per hour, dependent on experience and qualifications. • Comprehensive benefits including health, dental, and vision coverage, including $0 premium options. • Work Model: Remote. • 401(k) plan with company match. • Opportunities for professional development and training. • Inclusive, collaborative, and innovative work environment. Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants’ personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at [email protected]
