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Job Description
📋 Description Engage with buyers and sellers to resolve queries and disputes via chat, email, phone, and social Mediates between customers to find win-win solutions in disputes. Provide timely, accurate responses to ensure a positive customer experience. Work 40 hours per week on a hybrid schedule in Lisbon, with at least two days in the office. Interim fixed-term contract for 7 months starting September 2026, with possible extension. 🎯 Requirements 1 to 4 years of direct experience in Customer Service or Content Moderation (Live Channels valued). Professional speaking and writing skills in French and English; strong communication. Strong analytical and critical thinking skills. Prior experience in customer service or related roles (hospitality, tourism, retail, call-centre). Ability to switch between channels (phone, email) and collaborate with other teams. Willing to commute to Lisbon office and work in the office at least 2 days/week; available for some 🎁 Benefits Annual Gross Base Salary of 18.000€-23.000€ depending on level and experience. Health Insurance from day 1 (including dental coverage). Work From Home Allowance to help with monthly bills. Commuting between home and office covered by Catawiki. Office on-site in central Lisbon; hybrid work setup with two days in office.
