Product Support Specialist I

📋 Description Serve as first contact via phone, chat, email, and web support Provide timely, high-quality resolutions to client issues Research and resolve issues; identify workarounds when needed Maintain detailed records of customer interactions Prioritize and meet SLA targets for support cases Provide solutions with a customer-first mindset 🎯 Requirements 1+ year experience in a customer service environment Proficient in Windows OS and Microsoft Office Experience with case management systems (Salesforce, Jira, Zendesk) Excellent written and verbal English communications Highly dependable and professional Strong problem-solving and listening skills 🎁 Benefits Equal opportunity employer; diverse and inclusive culture