Job Description
📋 Description As a Technical Support Specialist, you’ll troubleshoot technical issues and guide customers to Provide fast, friendly support via email, chat, and video calls across EU/US hours. Advocate for customers and relay feedback to Product/Engineering. Contribute to knowledge base and internal docs to improve processes. Develop deep product understanding, APIs, and integrations to assist customers. Collaborate with Support, Product, and Engineering for high-quality service. 🎯 Requirements Proven experience: 2+ years in SaaS customer/technical support. Technical capability: Troubleshoot APIs, AI, CRMs; Zapier/Intercom/Linear a plus. Outstanding communication: Clear, warm written and verbal skills. Customer empathy: Strong desire to understand needs and deliver value. Curiosity and initiative: Proactive learner, stays ahead of tech trends. Operational excellence: Organized, detail-oriented, dependable. 🎁 Benefits Equity in an early-stage tech company 25 days holiday + local public holidays Apple hardware Medical, dental, and vision via Sequoia One 401K Enhanced family leave
