Senior Customer Success Manager

📋 Description Serve as strategic advisor to MongoDB customers, guiding best practices and technology strategy Lead the customer journey to accelerate time-to-value from MongoDB, including deployment health and Identify risks and design remediation plans for complex accounts Coordinate with Sales, Professional Services, and Product teams to drive growth and renewals Build account plans, conduct executive business reviews, and de-escalate critical issues Act as liaison between customers and product engineering to influence roadmaps 🎯 Requirements 7+ years in Customer Success, Technical Account Management, or similar roles for technical products 4+ years accountable for customer health and ARR for Forbes Global 2000 customers Strong customer advocacy mindset and ability to operate autonomously Aptitude for learning MongoDB, databases, and related technologies Ability to collaborate across teams and manage executive-level engagements Fluency in Hebrew and English 🎁 Benefits Hybrid work model in Tel Aviv Opportunities to lead and shape Customer Success programs Professional development in MongoDB technologies and certifications Collaborative culture with cross-functional teams