Customer Support Senior Associate (Dutch or German Speaking)

📋 Description Lead intraday inbox management and support customers Assist agents with questions and coordinate via Slack Attend meetings and provide feedback to improve quality Support busy Peaks periods with high-quality output Deliver results while balancing priorities and KPIs 🎯 Requirements Fluent Dutch or German and English written/verbal skills 3-5+ years in fast-paced customer service Background in a customer service role Able to meet personal KPIs and team targets (e.g., FRT) Empathetic, proactive, and solution-oriented Willing to work a hybrid schedule in the Netherlands 🎁 Benefits Hybrid role based in Amsterdam, Netherlands Flexible hours with shifts 09:00–22:30 NL time Opportunity to use AI tools like Gemini and Gumloop Supportive team with growth and development opportunities