Customer Success Manager - SMB

📋 Description Develop and execute strategic email campaigns and outreach sequences (personalized and automated). Build and optimize workflows using our Customer Success platform. Analyze account data to generate customized insights for clients at scale and prioritize actions. Facilitate one-to-many engagement efforts (webinars, office hours, etc.). Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value. Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or 🎯 Requirements Bachelor's degree in Business, Communications or a related field 2+ years in Customer Success, Account Management or in a similar client-facing role preferred Strong written and verbal communication and data analysis skills Proficient in Microsoft Excel, PowerPoint and Word Excellent problem solving and relationship building skills Comfortable working both autonomously and cross-functionally (product, sales, support, marketing)