Customer Service Advisor, Card Payment

📋 Description Interact with customers by phone and email to provide updates on account status, payments, and Collaborate with management and team members to accurately and efficiently assist customers. Support inquiries related to billing and service questions, documenting interactions across Identify opportunities to optimize processes and improve customer satisfaction. Contribute to training and development to improve daily operations and service quality. Maintain high-quality customer experiences and promote positive relationships with customers. 🎯 Requirements 2+ years of customer service experience required 1+ years of experience in loan servicing and/or payment processing High School Diploma or equivalent; Bachelor’s or Associate’s preferred Working knowledge of FDCPA and FCRA regulations Excellent written and verbal communication skills Strong analytical and problem-solving abilities; ability to multi-task in a fast-paced environment 🎁 Benefits Great open office space Paid time off (PTO) 401K matching Medical, dental and vision insurance with employer-paid options Onsite amenities near Downtown Phoenix New Hire Training Program