Job Description
About the Role
Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry — starting with SEO and AI search optimization. As a Technical Account Manager, you'll be the trusted technical partner to a portfolio of fast-growing B2B SaaS startups, helping them unlock measurable growth outcomes from a cutting-edge marketing automation platform.
This is a high-impact, cross-functional role sitting at the intersection of customer success, product, and engineering — ideal for someone who thrives in a hands-on, startup environment and loves turning complex technical problems into clear client wins.
What You'll Do
- Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results.
- Translate client needs into precise technical requirements and coordinate with product and engineering teams to deliver solutions.
- Onboard and coach customers on platform best practices to help them maximize marketing ROI.
- Monitor key success metrics across your client portfolio and provide strategic, data-driven recommendations for continuous improvement.
- Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure clients realize full platform value.
What We're Looking For
Required:
- Experience at a fast-growth startup with a demonstrable track record of delivering measurable wins for customers.
- Hands-on experience with marketing automation tools, data workflows, and integrations.
- Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.
- Ability to translate client needs into technical requirements and collaborate effectively with product and engineering teams.
- Experience monitoring success metrics and translating insights into strategic recommendations.
- Impeccable written and verbal communication skills — clear, concise, and persuasive.
- High technical aptitude paired with strong interpersonal and emotional intelligence.
- Comfort operating autonomously in a fast-paced, ambiguous environment; a self-starter who rolls up their sleeves.
- US work authorization required — visa sponsorship is not available.
Nice to Have:
- Industry experience in marketing services, SEO, or AI search optimization (AEO).
- Strong CS fundamentals or equivalent problem-solving background.
Compensation & Benefits
- Salary: $90,000 – $122,000 per year, depending on experience.
- Early-stage equity opportunity at a well-funded, high-growth startup.
Location
- On-site in New York City (SoHo), NY — this role requires full-time, in-office presence. No remote option is available.
Originally posted on Himalayas
