Member Support Representative Tier 2 (Part-Time)

📋 Description Handle live inbound member and provider calls with empathy Document interactions for seamless follow-up Verify eligibility and benefits on calls Explain telenutrition and help with scheduling Match members with dietitians and book appointments Troubleshoot platform and account issues 🎯 Requirements Strong written and verbal communication Able to multitask across systems Adaptable to changing workflows Navigate knowledge bases while staying engaged Problem-solve complex issues with critical thinking Self-motivated and team-oriented 🎁 Benefits Remote-first company Flexible & remote location Engaging, collaborative team