Customer Implementation Specialist - US Payroll
WorkstreamRemotely
communicationcustomer successonboardingproject managementsaaspayrollus payrollimplementation
Job Description
📋 Description Lead onboarding for small to medium clients in first 60-90 days. Explain complex concepts via email and video calls. Own end-to-end implementation process for accounts. Set client expectations with stakeholders and manage timelines. Collaborate with Account Executives and Success Managers on progress. Handle high-severity requests and feed improvements to teams. 🎯 Requirements 3+ years customer-facing onboarding for SaaS or HR/payroll. US payroll experience in implementation or in-house roles. Basic spreadsheet/database skills; quick learner. 🎁 Benefits Permanently Remote Pay wired directly to bank $50 Monthly Stipend Annual Bonus Performance-based bonuses Flexible PTO