Customer Success Manager - Education Enterprise

📋 Description Join Education team as Customer Success Manager (Enterprise) in Melbourne, Australia Strengthen partnership between Xplor Education and ECEC providers Drive customer outcomes: ops efficiency, family engagement, quality care Remote within Australia with Melbourne preference; occasional travel 2–3x/year Manage renewals, cross-sell, upsell, product adoption with cross-functional teams Own customer records and activity in Salesforce; use Salesloft for engagement 🎯 Requirements 5+ years in Customer Success, AM, Sales, or similar Experience managing complex relationships; executive engagement Strong commercial acumen; renewals and growth opportunities Excellent communication and stakeholder management Strong problem-solving, planning, and enablement capabilities CRM experience (Salesforce); customer enablement or training 🎁 Benefits Paid Parental Leave #GiveBackDays – extra volunteer days Diversity & Inclusion initiatives; Global Mentorship Free mental health support Flexible working arrangements