Customer Success Manager

📋 Description Manage a portfolio of Nexthink Enterprise customers in Europe. Lead customers through the DEX journey and adoption lifecycle. Collaborate with Sales, Solution Consulting, Professional Services, Support and Product teams. Own and execute a customer success plan focusing on people, processes, technology, communication Build relationships with CIO and other stakeholders; act as trusted advisor. Deliver value, track outcomes, and support on-time renewals and expansions. 🎯 Requirements 7+ years as a Customer Success Manager with Large Enterprise SaaS experience. Experience delivering the DEX Methodology and value realization. Strong business acumen and independent, proactive mindset. Technical savviness to learn Nexthink products and IT lifecycle knowledge (ITIL preferred). Excellent communication with senior leaders; capable of complex negotiations. Organized, structured, and collaborative; able to manage cross-functional teams. 🎁 Benefits Hybrid work model with office REMOTE balance; location in London. Competitive compensation, private health insurance, pension, and generous leave policies. Professional development resources and wellness reimbursements. Employee perks and recognition programs.