Customer Success Manager

📋 Description Support growth and customer retention in Japan for strategic enterprise customers. Guide customers through Nexthink's DEX journey and adoption lifecycle. Collaborate with Sales, Solution Consulting, Professional Services, Support, and Product teams to Own enterprise customer success plans aligned to value, people, processes, and technology. 🎯 Requirements 7+ years as a Customer Success Manager with SaaS and large enterprise accounts. Proven ability to drive the DEX Methodology (people, process, technology, communication, value). Strong business acumen, independent work style, and proactive issue escalation. Technical background with ability to learn Nexthink products and IT delivery lifecycle. Ability to manage relationships from technical teams to C-suite; excellent communication. Fluency in Japanese and English (written and verbal) required. 🎁 Benefits Hybrid work model balancing office and remote work. Top-up medical, life and accident insurance. Flexible hours, generous vacation, and company-paid volunteer days. Commuting allowance and paid caregiver leave. Free access to professional training platforms. Bonuses for referring successful hires after probation.