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Job Description
📋 Description Be at the center of the customer journey for Lebanon brands Handle WhatsApp conversations with empathy and speed Manage orders and coordinate with fulfillment/delivery partners Qualify cancellation reasons and recover orders when possible Maintain accurate customer/order data in shared sheets Support with outbound reviews and upsell opportunities 🎯 Requirements Lebanese national based in Lebanon; native Arabic with strong English & French Experience with Shopify and e-commerce brands in Lebanon CRM systems, Microsoft Excel, Google Sheets Comfortable phone communication; upsell and objection handling Polite, organized, empathetic, and proactive 🎁 Benefits Base salary $250–$350 monthly; bonuses for orders above target Working hours 9:00 AM – 6:00 PM with a 2-hour break Clear progression to Senior/Head of Customer Service Exposure to multi-brand operations in Lebanon and GCC
