Job Description
📋 Description Own strategy, roadmap, and execution of lifecycle experiences to maximize customer value. Oversee product teams and influence cross-functional initiatives. Lead end-to-end customer journey across digital, contact centers, agents, marketing channels, and Establish roadmaps and investment priorities delivering value throughout the lifecycle. Partner with senior stakeholders to align initiatives with business objectives. Drive AI-enabled, personalized, data-driven experiences to improve engagement and service 🎯 Requirements 10+ years in Product Management, Digital Experience, Loyalty, or related fields. 5+ years leading Product Managers, Product Owners, or senior professionals. Proven success in lifecycle, engagement, retention, loyalty, or experience strategies at scale. Strong metrics: retention, NPS, customer satisfaction, engagement, or CLV. Omnichannel customer experience across digital, assisted, contact center, and partner environments. Experience leading large cross-functional initiatives across business, technology, and operations. 🎁 Benefits Competitive salary: $168,000 - $231,000 USD, plus performance bonus. Healthcare coverage (medical, dental, vision). 401(k) retirement plan. PTO, holidays, parental and caregiver leave. Disability coverage and life insurance; wellness programs. Remote work flexibility and support for home-based work.
