Job Description
📋 Description Lead backlog ownership, grooming, and prioritization for CCaaS and GCP-based capabilities. Translate business demand into implementation-ready work and support PI planning. Coordinate with Contact Center Ops, Product, Engineering, Security, Infrastructure, and partners. Focus areas include voice, digital engagement, AI, analytics, and workforce optimization on cloud Drive cross-enterprise prioritization and backlog health to enable delivery 🎯 Requirements 5+ years in Product Owner/Agile delivery with 3+ years on cloud platforms. Expert backlog ownership, grooming, and ability to write user stories with acceptance criteria. Experience leading PI Planning and cross-enterprise prioritization (SAFe or similar). CCaaS/contact center tech experience; GCP/AWS/Azure (GCP preferred). Strong communication with executive and technical stakeholders; cross-team dependency management. Experience supporting contact center transformation initiatives and analytics. 🎁 Benefits Remote opportunity with global delivery scope. Competitive salary and benefits package.
