Job Description
📋 Description Lead and scale a high-performing Customer Success team, coaching leaders and driving a culture of Own customer retention, growth, and long-term success with defined portfolio. Partner with executive stakeholders to help customers achieve meaningful business outcomes. Shape strategy and influence change across Product, Sales, and Operations. Build and optimise scalable programs that enhance customer experience and support company growth. 🎯 Requirements 8+ years in Customer Success, Account Management, or related revenue-retention roles in B2B SaaS. 5+ years of people leadership experience managing managers and senior ICs. Proven track record of owning and improving retention, expansion, and health metrics. Strong operational and project management capabilities; ability to execute at scale. Cross-functional experience with Sales, Product, and Engineering; excellent communication with 🎁 Benefits Hybrid work arrangement with Toronto office. Competitive compensation and commission structure. Health benefits and life insurance from day one. Parental leave top-up; RRSP employer contributions. Flexible vacation; employee resource groups and professional development.
