Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)

📋 Description Answer customer inquiries via live chat, WhatsApp, and email Handle day-to-day client issues (logistics, orders, website bugs) Be the voice of the customer internally; collaborate across departments Onboard/train new joiners and coach colleagues Manage complex escalations and day-to-day operations Work in a fast-paced, scale-up environment with KPI-driven goals 🎯 Requirements Minimum 5+ years in online customer support, live chat, and calls Native or full professional proficiency in English, Italian and French Fluency in Spanish is highly desirable Outstanding ownership, multitasking, and cross-functional collaboration Proactive, customer-first mindset; able to be the voice of the customer 🎁 Benefits Remote work within Europe Vibrant culture with growth opportunities Unlimited holiday allowance Flexible, high-growth environment in a rapid-expansion phase