Customer Retention Specialist

📋 Description Role focused on retaining patients and reducing churn in LumiMeds’ telehealth platform. Proactively reach out to patients at risk of canceling or pausing subscriptions. Handle retention conversations with empathy, guiding patients to see value of continued treatment. Remote-first, globally distributed team with clear accountability. Opportunity to grow in Customer Success, Retention, or Healthcare Operations. Training provided on products, systems, and best practices. 🎯 Requirements 0–2 years of experience in customer service, support, sales, hospitality, or similar roles. Excellent verbal and written English communication skills. Strong interpersonal and active listening abilities. Comfortable speaking with customers over the phone. Positive attitude and genuine desire to help others. Organized, detail-oriented, and able to manage multiple conversations. 🎁 Benefits Competitive salary with performance-based incentives. Fully remote role supporting patients across the U.S. Comprehensive training and ongoing coaching. Clear career growth in Customer Success, Operations, and Leadership. Join a fast-growing health tech startup with meaningful patient impact. Collaborative, supportive culture focused on ownership and continuous improvement.