Job Description
📋 Description Act as the primary point of contact for a portfolio of federal government customers from contract Oversee onboarding, ongoing account management, and long-term retention/growth of relationship and Deliver excellent customer service and identify requirements to manage expectations. Champion customer feedback to influence programmatic and technical development. Lead cross-functional initiatives to scale processes and accelerate growth for customers. 🎯 Requirements Bachelor's degree or 5+ years in business development, operations, engineering, or account 4+ years in account management, customer success, or business operations. 1+ years of experience with government customers. Strong written and verbal communication; ability to craft professional presentations. Ability to manage complex contracts, terms renegotiation, and schedules. Experience working with US federal or civil government customers is preferred. 🎁 Benefits Competitive compensation with base salary range $115,000 - $180,000. Long-term incentives and potential bonuses. Comprehensive medical, vision, and dental coverage; 401(k) plan and life insurance. Paid vacation and holidays; paid sick leave per company policy. Reasonable accommodations for the application/interview process.
