Customer Success Architect, CEUR

📋 Description Own a book of assigned customers with a focus on adoption, retention and growth Serve as a liaison between customers and the GitLab ecosystem Guide customers on adoption, outcomes and GitLab releases Onboard customers and develop Customer Success Plans with KPIs Coordinate with Support, Product Mgmt and other teams on escalations Travel as needed per policy 🎯 Requirements Understanding of Git and branching strategies Knowledge of software development lifecycle and pipelines Understanding of CI/CD and DevSecOps Experience in Customer Success or similar roles increasing satisfaction and retention Ability to partner with customers to define and achieve business outcomes Fluent German 🎁 Benefits Benefits to support health, finances and well-being Flexible Paid Time Off Growth and Development Fund Equity Compensation and ESPP Team Member Resource Groups Parental Leave