Senior Business Consultant, CX

📋 Description Lead consulting engagements for value realisation in VRS Develop business cases and ROI models for NiCE solutions Drive change management and adoption across customer orgs Collaborate with cross-functional teams to deliver outcomes Engage senior stakeholders and executives for sponsorship 🎯 Requirements 5+ years in relevant functions/industries 5+ years leading in contact center environments (preferred) Hands-on experience with IVR/Routing/ACD and WFM or QMS Experience with AI/Digital products and change management Strong communication skills; ability to influence senior audiences Willingness to travel up to 30% 🎁 Benefits Global exposure with leading CX solutions Opportunity to shape VRS methodologies Collaborative, high-performing team environment Professional growth in AI-led CX transformations