Job Description
📋 Description Analyze large, complex datasets to identify trends and opportunities for improvement. Develop predictive models to forecast customer behavior and operations. Collaborate with Workforce Management, QA, and Training to translate challenges into analytics Design and enhance dashboards and reports using Tableau/Power BI or similar tools. Present findings to senior stakeholders and connect insights to business priorities. 🎯 Requirements 5+ years in data analysis, statistical modeling, and data visualization. Bachelor’s in Statistics, Mathematics, CS, Economics, or related field. Proficiency in SQL, Python, or R for data manipulation. Advanced skills in Tableau, Power BI, Excel, and Google Workspace. Experience with Generative AI tools and LLMs; knowledge of NLP/text analytics a plus. Contact center analytics experience and familiarity with CS KPIs; Salesforce Service Cloud 🎁 Benefits Competitive base salary range of $100,000 - $125,000, plus bonus opportunities. Annual bonus program and potential KPI-based bonuses. Comprehensive healthcare coverage (employee only). 401(k) matching up to 3.5%. Employee stock ownership plan (ESOP). Paid sick and mental health days, EAP, and wellness resources.
