Job Description
📋 Description Lead integration of Harvey into client workflows for adoption Train end users to adopt Harvey as a must-have product Manage 40+ mid-market client relationships with a prescriptive approach Create scalable processes: docs, playbooks, email cadences, automation Track adoption metrics and ROI to guide strategy Maintain customer health and renewal readiness 🎯 Requirements Experienced professionals from legal firms or SaaS with high-volume client management Strong communication and strategic planning; influence stakeholders Results-driven; prioritize tasks and demanding customers Team player; empathetic, committed, structured, motivated, collaborative Experience with Salesforce and Catalyst is preferred, but not required 🎁 Benefits Be at the forefront of AI technology and innovation, impacting client businesses Contribute to growth and direction of the Customer Success program Collaborative environment that supports growth, learning, and development
