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Job Description
📋 Description Lead and coach a team of 8-10 CSMs to exceed growth and retention goals Drive revenue, NPS, go-live, and product adoption targets Collaborate with cross-functional partners across the post-live journey Develop scalable processes to improve team efficiency Escalate restaurant concerns and acute issues when needed Use data to uncover growth opportunities via books of business reviews 🎯 Requirements 8+ years in customer success or sales 2+ years leading and managing teams Minimum four-year college degree Experience leading large cross-functional initiatives Excellent communication, interpersonal and writing skills Strong desire to develop people in a high growth environment 🎁 Benefits Competitive total rewards including base salary, equity and benefits Hybrid work model information available by region on the Toast careers site
