Customer Success Manager

📋 Description Manage a portfolio of automotive dealer customers in a digital-first engagement model Primary point of contact for dealer portfolio; provide proactive support and strategic guidance Use insights and performance data to drive product adoption, engagement and retention Educate customers on new features and maximise subscription value Collaborate with Advertising Specialists, Account Executives and Onboarding teams Maintain an organised, proactive approach to deliver outstanding customer outcomes 🎯 Requirements Experience in Customer Success, Account Management, Client Services or similar in SaaS/tech/digital Ability to manage a large portfolio of customers proactively Strong relationship management and communication skills Experience using insights and data to identify opportunities and support decisions Excellent time management; able to juggle multiple priorities Ability to work independently in a virtual environment; onboarding/training experience helpful 🎁 Benefits Hybrid working model balancing remote and in-person collaboration Recognised among Australia’s Best Workplaces and family-friendly policies Wellbeing initiatives and continuous learning opportunities