Supervisor, Community Support

📋 Description Drive the team to meet and exceed metric expectations; leverage team to improve outcomes and take Manage day-to-day duties: scheduling, shift approvals, team and one-on-one meetings. Be a confident problem solver, synthesize data-driven insights and create a solutions-oriented Identify and implement improvement opportunities; evaluate workflows for efficiency and relevance. Understand top user issues and recommend product/policy improvements; act as the voice of the Stay connected to customers by spending time on tickets and handling escalated issues as needed. 🎯 Requirements At least 5 years of experience leading as a supervisor, inspiring teams to meet goals. Passionate about Community Support and mission of the company. Strong communication; ability to build collaborative relationships and propose changes in memos. Strong analytical skills; ability to tell a story with data; MySQL, Superset knowledge a plus. Flexible, adaptable, comfortable in ambiguous environments. Experience with process improvements and root cause analysis. 🎁 Benefits Inclusive and belonging-focused culture; Airbnb is committed to diversity in hiring. Opportunities for career growth and development within the Community Support team.