Job Description
📋 Description Onboarding customers and driving adoption of Illumio's platform Manage renewals by forecasting and overseeing the process Identify expansion opportunities within accounts to improve NRR Establish trusted advisor relationships with executive and technical stakeholders Define success with customer sponsors via quarterly executive reviews Develop strategic roadmaps for product adoption and value realization 🎯 Requirements 5+ years in Customer Success, Technical Account Management, Professional Services, or related Experience in Cyber Security or Enterprise SaaS Proven ability to build trust with C‑Suite, VP, and Director-level contacts Excellent verbal, written, and presentation skills Detail-oriented with strong prioritization in a changing environment Ability to travel onsite to customers 🎁 Benefits Remote work option (Illinois remote location) Collaborative, security-focused culture Opportunities to influence strategic outcomes for customers Exposure to cross-functional teams (Sales, Product, Engineering, Support) Professional development and growth in cybersecurity and SaaS Competitive compensation package
