Job Description
📋 Description Provide high-quality support through live chat and other channels in English and French. Onboard and train users to understand and use the platform. Handle inquiries, investigate issues, and deliver solutions with satisfaction focus. Resolve complex technical cases and collaborate on bug fixes. Support retention by addressing risks and identifying upsell opportunities. Collaborate with internal teams to improve KB, workflows, and processes. 🎯 Requirements 4+ years in B2B software support, Customer Success, or similar. At least 2 years of live chat support experience. Fluency in English and French, advanced level. Strong multitasking and prioritization abilities. Analytical skills to break down complex issues and provide solutions. Experience with Level 2 tech support and bugs. 🎁 Benefits Fully remote, with flexibility to work from the Netherlands. Full-time, 40 hours per week. Salary 1,100 – 1,500 USD/month with variable component. 18 vacation days + holidays by residence. Growth opportunities in expanding SaaS startup. International, diverse, customer-focused team.
