Job Description
📋 Description Lead a team of 5 Mid Market Customer Success Managers to deliver value to mid-market accounts. Develop and implement customer success strategies to boost satisfaction, retention, and expansion. Monitor KPIs and implement improvement plans to meet targets. Cultivate relationships with enterprise customers and address issues proactively. Collaborate with Product and GTM teams to provide insights and influence roadmaps. Anticipate and mitigate customer-related risks to maintain satisfaction. 🎯 Requirements 5+ years leading CS managers in a high-touch, B2B SaaS enterprise environment. Proven track record of hitting GRR targets and managing a multi-million dollar book of business. Customer-centric mindset with strong communication and data-driven decision making. Strategic thinker with ability to implement scalable CS processes and leverage AI for efficiency. Industry knowledge of enterprise technology and CS best practices. Process-oriented and adaptable to a fast-paced environment. 🎁 Benefits Unlimited Time Off with a minimum of 3 weeks per year, plus holiday shutdown. Benefits from Day 1. Flexible working style and team engagement events. Plus additional perks and allowances.
