Associate Director, Novartis Patient Support (NPS) Enterprise Platform Management

📋 Description Lead strategy, roadmap, and continuous improvement of enterprise patient support platforms and Define and execute product vision and roadmap for patient support platforms. Partner with business, product, engineering, and design to prioritize initiatives and deliver Capture and maintain product requirements aligned with business objectives and user needs. Translate customer feedback into meaningful product enhancements; act as liaison between users and Drive usability, transparency, efficiency, and regulatory compliance in agent experiences. 🎯 Requirements Bachelor's degree; MBA or advanced degree preferred in related fields. 5+ years in product management/ownership/tech or data management in healthcare or regulated At least 3 years supporting patient services or healthcare reimbursement programs. Strong understanding of patient services technologies and healthcare workflows. Experience working across cross-functional teams; familiarity with regulatory environments (HIPAA Proven ability to influence stakeholders and deliver results in complex matrix organizations. 🎁 Benefits Competitive base salary; potential sign-on bonuses, RSUs, and discretionary incentive awards. Comprehensive medical, financial, and wellness benefits. 401(k) retirement plan; generous PTO including vacation, sick leave, parental leave. Fully remote work opportunity within eligible U.S. locations. Opportunities to collaborate with multidisciplinary teams on healthcare technology initiatives. Career development in a collaborative, mission-driven environment.